Question 1

How can I get a price quote?

Accepted Answer

Getting a price quote from CML Cargo is very easy! You can fill out the form on our website [www.cmlcargo.com](https://www.cmlcargo.com), call us at 0330 999 9333, reach us via WhatsApp at +44 7741 873595, or send an email to info@cmlcargo.co.uk. Our experienced team will get back to you as soon as possible to answer your questions.

Question 2

What should I do to get a home survey and an estimated cost for my move?

Accepted Answer

Before your move, we offer a free survey service to assess your belongings in detail. Simply contact us to schedule a suitable survey date. Our experts will visit your home, examine your items, and provide you with an accurate estimated cost.

Question 3

How do you calculate the cost of my shipment?

Accepted Answer

Our pricing is based on factors such as the volume (m³) and weight of your belongings, the origin and destination locations, and any additional services required, such as an external elevator. This ensures no unexpected costs during the moving process.

Question 4

How long does it take for my belongings to arrive at the destination?

Accepted Answer

We aim to deliver within an average of 4-6 weeks. However, the duration may vary due to customs procedures or border congestion. We keep you informed throughout the process and maintain communication at every stage.

Question 5

Will my belongings be opened at customs before arriving at my new home?

Accepted Answer

Your items may be opened for inspection at customs depending on the regulations of the destination country. This process varies based on country rules. You can consult our expert team for detailed information before shipment.

Question 6

Do I need to be present at the destination for customs procedures?

Accepted Answer

No, in most cases, you do not need to be present at the destination. We handle the customs procedures for you, so all you need to do is wait for the final delivery.

Question 7

Are all costs included in the price?

Accepted Answer

Our pricing is usually 'all-inclusive.' However, additional charges related to customs procedures or special requests (such as custom wooden crates) may not be covered. We provide all details upfront to ensure transparency.

Question 8

When do I need to make a payment?

Accepted Answer

A deposit is usually required once the contract is confirmed. The remaining balance is collected during loading or upon delivery. The payment details will be clarified by your assigned representative.

Question 9

Do you offer storage services?

Accepted Answer

Yes, we offer both short-term and long-term storage options. If your new home is not ready, you can safely store your belongings in our secure storage facilities until you are ready to receive them.

Question 10

Can I pack my belongings myself?

Accepted Answer

Of course! Customers who prefer to pack their items themselves are welcome to do so. However, we recommend using professional packing to minimize the risk of damage. We can also provide materials and guidance on the best packing techniques.

Question 11

How will you pack my valuable/breakable items?

Accepted Answer

For valuable and fragile items, we use special packaging materials, extra foam padding, corner protectors, and protective boxes to enhance safety. This ensures that even your most delicate items are transported without any damage.

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